Avanti West Coast careers.
Every live Avanti West Coast vacancy on Railway Careers UK. Each role deep-links straight to Avanti West Coast's own application page — no recruiters, no fees, no middlemen.
Business Development Manager - FTC 15months
As a Business Development Manager, you will be responsible for developing and growing key client relationships, identifying new business opportunities, and driving revenue performance across the Business Travel channel. You will play a key role in promoting the environmental, social and governance (ESG) benefits of rail travel while helping organisations achieve their sustainability and travel objectives. Key Responsibilities Deliver revenue targets and business objectives through a portfolio of Travel Management Companies (TMCs) and Corporate clients. Identify and secure new business opportunities through proactive account development and modal shift initiatives. Build, manage and grow strategic relationships with key stakeholders to enhance brand awareness and industry profile. Maintain and analyse sales databases, management information (MI), and reporting systems to support informed decision-making. Develop and manage a robust pipeline of opportunities to ensure sustainable business growth. Continuously identify opportunities for growth through product, yield, class and modal switch analysis. Monitor business performance and implement risk mitigation strategies to protect and maximise revenue. Stay informed on industry trends, economic developments, environmental matters, and competitor activity to provide valuable market insights and support forecasting. Develop and deliver annual marketing and business development activity plans within agreed budgets. Support procurement and contract management processes to maximise commercial value and maintain business agility. Provide regular performance updates and market intelligence to internal stakeholders. About You The successful candidate will have: Proven experience in business development, sales or account management…
Customer Experience Disruption Manager (Internal applications only)
** Internal applications only** We're looking for an exceptional Customer Experience Disruption Manager to lead the transformation of customer information during disruption, ensuring our customers receive accurate, timely and consistent information wherever they choose to engage with us. This is a unique opportunity to shape how we communicate during service disruption, influence colleagues across the business, and deliver a customer experience that sets new industry standards. What You'll Be Doing You'll lead the development and delivery of a cross-functional Customer Information During Disruption (CIDD) strategy aligned to Smarter Information, Smarter Journeys (SISJ) standards. Working across operations, customer experience, digital, stations, control and communications teams, you'll create a coordinated approach that ensures customers and colleagues have the information they need, when they need it most. Key responsibilities include: Leading the Customer Information During Disruption (CIDD) Working Group. Developing a coordinated customer information strategy across the business. Reviewing current processes and identifying opportunities to improve customer communication during disruption. Designing and implementing standardised information procedures and operating practices aligned to SISJ standards. Driving the delivery of real-time information solutions for both customers and frontline colleagues. Embedding consistent customer messaging across all channels including: Defining the behaviours and expectations required from colleagues at every level during disruption. Ensuring training programmes equip teams with the skills and knowledge needed to deliver outstanding customer information. Collaborating with industry partners and other Train Operating Companies to imp…
Revenue Analyst - 12 months FTC
Whether you're an experienced Revenue Analyst searching for your next step, or a graduate (or soon‑to‑be grad!) looking to break into the industry, this role has something for you! We're on the lookout for a Revenue Analyst to join our dynamic Revenue Management team. Your role in the journey: You'll help drive revenue across our routes by managing a portfolio of trains. Using insight, analysis, and smart pricing decisions, you'll maximise revenue and returns all while helping to manage overcrowding and improve the customer experience. What you'll be doing: Developing revenue strategies for a group of trains within a specific region, taking into account competition, major events, and value for money messaging customer behaviour Making pricing adjustments using decision-support tools and the Revenue Management System Collaborating across the business, working closely with teams including Group Sales, Commercial Timetable, Strategic Analysis, Business Analysis, and Commercial Partnerships Supporting and leading projects that form part of our Annual Business Plan Who we're looking for: Analytical, numerate, and detail-driven A proactive self-starter who enjoys taking ownership A clear and confident communicator, both written and verbal Please see the attached role profile for detailed information about this role. Benefits include: Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure travel) 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays) 10 free journeys on other First Group Train Operators Be You. With Us. At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences…
Senior Revenue Analyst - FTC 12 months
Shape Revenue Strategy. Drive Commercial Performance. Lead Through Insight. We're looking for an experienced and commercially focused Senior Revenue Analyst to play a pivotal role within our Revenue Optimisation team. This is an exciting opportunity to combine strategic thinking, data analysis, stakeholder engagement, and team leadership to maximise revenue performance across key routes. As a Senior Revenue Analyst, you'll be responsible for driving revenue growth through effective yield management, pricing strategies, and capacity optimisation. You'll own a portfolio of services, ensuring the right fares are available on the right trains at the right time, while balancing customer demand and managing overcrowding. Working closely with the Northwest Route Revenue Manager, you'll act as a key link between analysts and managers, providing leadership, coaching, and commercial insight that influences wider business decisions. What You'll Be Doing Revenue & Yield Management Develop and implement revenue management strategies that maximise route performance and exceed revenue targets. Own a portfolio of train services, optimising pricing, allocation, and inventory to drive revenue and yield. Monitor booking trends, customer demand, and market performance to identify opportunities and risks. Balance revenue growth with customer experience by managing capacity and overcrowding through effective pricing strategies. Analysis & Commercial Insight Use revenue management tools and data analysis to generate actionable insights and recommendations. Identify trends and communicate findings clearly to support wider commercial planning and decision-making. Continuously evaluate route performance and recommend improvements to maximise returns. Leadership & Team Development Lead, coach, a…
Strategy Analyst - 12 months FTC
Are you passionate about turning data into actionable insights? Do you thrive on strategic thinking and collaboration? We're looking for a Strategy Analyst to become the go-to expert for revenue performance analysis and dimensional insight within our business. What You'll Do Deliver daily dimensional analysis of revenue performance, producing key reports to identify variances and trends that inform strategic decisions. Assimilate knowledge across commercial functions, scrutinising revenue expectations and communicating findings to drive long-term learning and decision-making. Maintain and enhance mathematical models that underpin performance analysis, ensuring accurate forecasting and strategic guidance. Aggregate and analyse forecasts from multiple data sources, supporting annual and quarterly budget submissions and presenting insights to stakeholders. Monitor industry trends, socioeconomic drivers, and competitor activity to identify risks and opportunities, supporting mitigation strategies. Build strong relationships with stakeholders, fostering collaboration and delivering recommendations that shape short- and long-term strategy. What We're Looking For Strong analytical skills with experience in data modelling and forecasting. Ability to interpret complex data and communicate insights clearly to diverse audiences. Commercial awareness and understanding of industry dynamics. Excellent stakeholder engagement and collaboration skills. Want to know more? Click here to read our role profile. As well as working with a fantastic team you will also receive: Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure travel) 30 days holiday rising by 1 for every completed year…
Customer Service Assistant - Retail/Welcome Host GPR- Coventry - INTERNAL ONLY
*This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.* Our stations team at Coventry are looking for an enthusiastic individual to join the team as a Customer Service Assistant - Retail/Welcome Host GPR At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will have: * Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. * Taking initiative in problem solving and providing reassurance to customers. * Ensure the safe and punctual dispatch of all services. * Keep colleagues and customers safe through completing safety checks on the station. * Be an ambassador for the company by going above an beyond for our customers. If there's nothin…
Driver Manager- Preston-Talent Pool
Driver Manger - Driving Excellence in Railway Operations! Looking for a new challenge where your people skills and operational expertise can shine? Are you a dynamic leader with a passion for operational excellence and a strong background in train driving? Whether you're ready to take the next step into leadership or management or explore a rewarding sidestep in your career, this is your opportunity to join our Preston Driver Management Team as a Driver Manager. This role is ideal for someone who is passionate about people, committed to safety, and ready to influence the day-to-day performance of a high-performing depot. You'll play a key part in shaping driver development, promoting a strong safety culture, and ensuring operational excellence, all while supporting the well being and growth of your team. As a Driver Manager, you'll be at the forefront of our operational success. Your responsibilities will include: Inspiring Leadership: Lead, coach, and support a team of train drivers to meet safety, competence and performance goals, from their first day of training to ongoing development and operationally essential assessments. Safety First: Champion a culture of safety by delivering safety briefs, investigating incidents, driving compliance, and embedding best practices across your team Performance Focus : Collaborate with key stakeholders to improve driver performance, reduce delays, manage performance metrics and enhance depot efficiency. People-Centred Management: Foster a positive, inclusive, and supportive environment where drivers feel valued, motivated, and empowered all whilst ensuring the consistent application of HR policies and procedures. We're seeking a confident and capable leader who brings: Experience : At least 4 years of current UK mainline competenc…
Direct Retailing Internship (12 months FTC)
Kickstart Your Digital Career with Avanti West Coast ! Ready to take your first step into the world of digital, UX, and product? Join us as a Direct Retailing Intern and help shape the digital experiences used by millions of customers every year. This exciting 12-month internship is your chance to gain hands-on experience across our website, app, and retailing platforms. Working alongside our Senior Digital Content Executive and wider Direct Retailing team, you'll play a key role in creating, testing, and optimising content that makes every customer journey smoother and smarter. From building web pages and analysing performance data to supporting UX improvements, A/B testing, and product launches, you'll gain valuable experience across the full digital landscape in a fast-paced, supportive, and collaborative environment. What You'll Be Doing Bring Content to Life Create and update website content using our CMS (Sitecore) Ensure content is accurate, engaging, and customer-focused Turn Data into Action Monitor website performance, customer feedback, and campaign results Identify opportunities to improve the digital experience Test, Learn, Improve Support A/B testing initiatives and digital releases Help carry out regression testing across web and app platforms Enhance Customer Journeys Assist in delivering personalised experiences Collaborate with UX and UI designers to make our digital channels even better Support Product Development Help create and manage backlogs Write JIRA stories and support sprint planning and releases Boost Visibility & Engagement Work with our SEO agency to drive traffic and improve performance Support the delivery of our digital content roadmap Interested? Take a look at the role profile Benefits include: Final salary pension Free travel on Avan…
Head of Commercial programmes
Lead Transformation. Drive Growth. Shape the Future of Rail . We are looking for an exceptional commercial leader with a passion for delivering large-scale transformation to join us at Avanti for the high impact role of Head of Commercial Programmes. Leading from the front, you'll oversee a portfolio of strategic programmes that will drive innovation, growth and industry leading outcomes shaping the future of Avanti and Rail. You will be responsible for the design, delivery, and governance of major commercial programmes, ensuring they align with our commercial vision, Department for Transport (DfT) objectives, and the Fares, Ticketing & Retail (FTR) roadmap, as well as broader West Coast Partnership ambitions to grow revenue and passenger numbers. As Head of Commercial Programmes, you will sit at the heart of our commercial strategy directly influencing how we deliver value to customers, government, and the wider industry ensuring successful execution of cross-functional initiatives that transform both performance and customer experience creating lasting commercial impact at scale. Key Responsibilities Strategic Leadership: Lead the end-to-end delivery of high-impact programmes that drive commercial growth and long-term success Translate strategic goals into clear plans with measurable, sustainable outcomes Facilitate cross-functional collaboration to resolve blockers, manage dependencies and support effective decision-making. Project Governance Establish and maintain clear governance arrangements across Commercial projects, including steering groups, working groups, reporting cycles and decision-making forums. Ensure projects follow the agreed project lifecycle, governance framework and required approval routes. Support the development and implementation of project co…
Customer Service Assistant - Various Roles - Stoke on Trent and Macclesfield - Talent Bank
Our stations team at Stoke on Trent and Macclesfield are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants- Various roles and Contracts. The Talent Bank will cover Platform, Retail, and Multifunctional roles across a range of contract types, including full-time, part-time, permanent, Secondment and fixed-term positions. Salaries will vary depending on the role and location. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will: * Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. * Take initiative in problem solving and providing reassurance to customers. * Ensure the safe and punctual dispatch of all services. * Keep colleagues and customers safe through completing safety checks on the station. * Be an ambassador for the company by going abov…
Training Release Coordinator (secondment -9 months)
**Internal applications only** We are seeking a proactive and highly organised raining Release Coordinator to join our Resource Team, supporting the delivery of the CEX Workshop Project. This is an exciting opportunity for an individual with strong administrative and coordination skills who thrives in a fast-paced environment and enjoys working collaboratively across multiple teams. The successful candidate will play a key role in coordinating workforce releases across three different grades, working closely with Traincrew, Catering, and Station Planning teams to ensure the smooth and effective delivery of project objectives. Key Responsibilities Provide high-quality administrative and project support to the Resource Team, ensuring the efficient management of workforce releases. Coordinate release activities and liaise with relevant stakeholders to resolve issues and challenges throughout the release process. Collaborate with the Resource Team to develop, maintain, and monitor release plans, ensuring accuracy and effectiveness. Organise and distribute invitations for workshop sessions, confirming attendance and managing follow-up actions for employees who have not attended previous sessions. Proactively audit release plans and provide timely updates, reports, and recommendations to the Resource Team and Project Manager. Support wider project management activities through effective administration, prioritisation, and coordination across departments. Use initiative and sound judgement to manage workloads, meet deadlines, and respond to changing priorities. Provide ad-hoc administrative support to the Learning & Development Team as required. About You The ideal candidate will have: Excellent organisational and administrative skills with strong attention to detail. Experie…
Fleet Technical Manager
West Coast Partnership Development is the trusted partner of the Department for Transport (DfT), working towards creating and implementing the operations for High Speed 2 Ltd (HS2). We are designing and delivering the high-speed service operations which will deliver benefits including more capacity, quicker journey times and a step-change in customer experience. We are excited to present an opportunity to join the Fleet & Depots team as the Fleet Technical Manager . This is a chance to join a small, high calibre team working on once in a lifetime project to deliver high speed services. As a small organisation, West Coast Partnership Development is agile, meaning all our staff have a direct impact on the success of the company and are expected to contribute to the ongoing development and improvement of the business. The Fleet Technical Manager is responsible for providing specialist rolling stock expertise and technical leadership to the rolling stock design and delivery programme, ensuring that operational, maintenance, customer experience and business requirements are fully reflected in the fleet design. If successful, you will proactively identify opportunities for technical improvement and innovation across the programme and lead workstreams to develop, analyse and recommend these to senior leadership. The role is integral to ensuring the new fleet meets the needs of the future operator and passengers. In this role, you will: Provide technical expertise and assurance to support the design, manufacture, testing, commissioning and introduction into service of new high speed rolling stock. Support the development of fleet, depot, maintenance, servicing, cleaning and testing strategies required to enable the successful introduction and operation of the new fleet. Build…
Lancaster and Oxenholme - Customer Service Assistant- Retail/Multifunctional - Talent Bank - INTERNAL ONLY
*This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.* Our stations team at Lancaster and Oxenholme are looking for enthusiastic individuals to join our Internal Only - Talent bank of Customer Service Assistants. The talent Bank will cover a range of contract types, including full-time, part-time, permanent, and Secondment positions. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will have: * Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. * Taking initiative in problem solving and providing reassurance to customers. * Ensure the safe and punctual dispatch of all services. * Keep colleagues and customers safe through comp…
Control Competency Manager -Internal appliations only
We are seeking a Control Competency Manager to lead the governance, consistency, and continuous improvement of our Control Competency Management System (CMS). This is a critical role responsible for ensuring our Controllers achieve and maintain the competency standards required to safely and effectively manage our railway operation. Through training, assessment, coaching, and continuous development, you will help create a highly capable Control team that delivers safe, consistent, customer-focused decision-making. What You'll Be Doing As Control Competency Manager, you will: Lead the management, assessment, and competency assurance of all Control functions across Avanti West Coast. Coordinate assessment schedules and deliver competency assessments in line with the planned Competency Management System. Act as the Internal Quality Assurer (IQA) for Control, overseeing a team of assessors and ensuring assessment consistency, quality, and compliance. Conduct regular verification activities to maintain assessment standards and continuous improvement. Ensure all services are operated safely and in full compliance with applicable legislation, safety standards, company policies, and procedures. Identify and develop learning opportunities that enhance the Control Competency Management System and competency standards. Work closely with the Operations Standards Manager to develop underpinning documentation, competency frameworks, and assessor standardisation programmes. Interested? Take a look at the role profile Be You. With Us. At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all…
Digital Learning Assistant
We're looking for a Digital Learning Assistant to join our team and help transform how learning is delivered across the business! From capturing immersive 360° video footage and creating engaging multimedia content, to managing our Learning Management System (LMS) and supporting cutting-edge learning technologies, no two days will be the same. What you'll be doing: Filming and editing high-quality video and 360° content Creating interactive eLearning, H5P resources, assessments and multimedia learning experiences Supporting and managing our Learning Management System (LMS) Collaborating with Subject Matter Experts to keep training accurate, relevant and engaging Helping colleagues embrace innovative learning technologies including Virtual Reality, tablets and smart screen Monitoring learner engagement and using data to continuously improve the learning experience We're looking for someone with: Experience managing LMS platforms such as Totara, Moodle or similar Strong videography and digital media creation skills Knowledge of adult learning, instructional design and digital learning technologies Experience with Office 365, SharePoint and Power Automate Great attention to detail and a passion for creating exceptional learning experiences Why join us? You'll play a key role in shaping learning across the organisation, creating innovative content that helps colleagues develop, grow and succeed. If you're creative, tech-savvy and passionate about learning, we'd love to hear from you! Interested? Take a look at the role profile Benefits include: Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure travel) 30 days holiday rising by 1 for every completed year of service t…
Driver Trainer
Join us as a Driver Trainer and help shape the next generation of train drivers. As we continue to invest in our people, technology and operational excellence, we are looking for an experienced and motivated individual to deliver high-quality training and assessment across our Pendolino and Hitachi fleets. This is a unique opportunity to influence standards, support driver development and contribute directly to the safe and reliable operation of one of the UK's leading rail operators. About the role: As a Driver Trainer, you'll be at the forefront of shaping the future of rail travel. You'll design and develop comprehensive training materials, ensuring they meet all legislative requirements and align with the standards set by Operational Safety. You will deliver training and assess competence through a range of methods, including classroom delivery, computer-based assessments, written examinations, simulator exercises, and practical competence assessments, helping to ensure the highest standards of safety and operational performance are maintained. Your attention to detail and commitment to continuous improvement will contribute to the ongoing enhancement of our training programmes, assessment methods, and learning resources. You will play an important role in developing operational competence, supporting the introduction of new initiatives, and ensuring our training provision continues to meet the needs of the business while maintaining the highest standards of safety and performance. You will be able to demonstrate: A solid understanding of railway Rules and Regulations, with a minimum of 3 years' train driving and driver management experience. Familiarity with Avanti West Coast traction and Personal Track Safety. NVQ Assessor and Verifier qualifications (A1 and V1 o…
Revenue Protection Inspector - Talent Bank - Preston
We are looking for enthusiastic individuals to join our Revenue Protection team as a Revenue Protection Inspector based at Preston. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Revenue Protection Inspectors are COMMITTED to keeping our customers safe while travelling with Avanti. They support both the On Board and Stations teams to allow customers to Travel across our network seamlessly and comfortably. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! What is the purpose of the job? To be a key player within the Revenue Protection Team by providing the highest level of service encompassing the roles and responsibilities of both Security & Revenue Protection. Collaborate with On Board and Station teams to ensure every customer enjoys a safe, relaxing journey with a warm, friendly, and professional touch. Safeguard our revenue by providing exceptional customer service. Assist customers with their travel needs, offering clear and accurate information at all times. Provide expert ticket advice to both colleagues and customers. Support during service disruptions and emergencies, offering timely advice and assistance to customers.…
Revenue Protection Inspector-Talent Bank-Crewe
We are looking for enthusiastic individuals to join our Revenue Protection team as a Revenue Protection Inspector based at Crewe. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Revenue Protection Inspectors are COMMITTED to keeping our customers safe while travelling with Avanti. They support both the On Board and Stations teams to allow customers to Travel across our network seamlessly and comfortably. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! What is the purpose of the job? To be a key player within the Revenue Protection Team by providing the highest level of service encompassing the roles and responsibilities of both Security & Revenue Protection. Collaborate with On Board and Station teams to ensure every customer enjoys a safe, relaxing journey with a warm, friendly, and professional touch. Safeguard our revenue by providing exceptional customer service. Assist customers with their travel needs, offering clear and accurate information at all times. Provide expert ticket advice to both colleagues and customers. Support during service disruptions and emergencies, offering timely advice and assistance to customers. Us…
Fraud Investigator - (Internal applications only)
This critical role safeguards revenue at risk by enforcing company policies and strategies relating to ticketless and fraudulent travel. You will lead investigations into complex fraudulent activity, compile evidence for prosecution or out-of-court settlements, and ensure compliance with relevant laws and regulations. What You'll Do Prevent, detect, and investigate complex fraudulent activity committed by passengers, compiling detailed reports on revenue recovery. Analyse data, financial records, and transactional information to identify patterns, anomalies, and fraud indicators. Liaise with external agencies, law enforcement, and legal counsel during investigations. Monitor fraud trends and emerging techniques to stay ahead of evolving threats. Provide guidance and training to On Board and Station colleagues on fraud awareness and prevention. Assist in recovering losses through legal means or negotiated settlements. Ensure compliance with The Fraud Act 2006, Railway Byelaws, and industry standards. What We're Looking For Extensive experience in Revenue Protection within Rail. Strong understanding of The Fraud Act 2006 and Railway Byelaws. Proven experience in fraud investigation and resolution processes. Knowledge of legal and prosecution procedures related to fraud. Comprehensive understanding of ticket types, railcards, and travel documentation *Travel will be required across the network. Interested? Check out the role profile for more information Benefits include: Railwa…
Team Leader - Platforms - Euston - Talent Bank -INTERNAL ONLY
*This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.* Our Stations team at London Euston are recruiting for the Team Leader - Talent Bank. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities? We're looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve. With over 500,000 customers traveling weekly, no two days are the same! You'll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager. This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service. As a Team Leader you will: Ensure Safety and Efficiency: * Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment. Deliver Outstanding Customer Service: * Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements. Support the Station Manager: * Manage day-to-day human resource issues, contractors, and pr…
Station Manager - Talent Bank - Midlands Stations
Are you ready to lead and inspire? We are looking for an experienced people manager to join the Talent Bank for our Station Manager team in the Midlands. The Midlands Stations include, Stafford, Birmingham New Street, Birmingham International, Coventry and Rugby. We are looking for an experienced business manager and people leader to join us at Avanti West Coast, someone who will champion our ambition to be the transport provider of choice. As a Station Manager, you'll be empowered to deliver exceptional customer experiences and operational excellence through effective leadership and a commitment to continuous improvement. To succeed in this role, you will have a proven track record of leading teams in a fast‑paced, agile environment. You will consistently champion our vision and values, ensuring we connect our customers and communities along the West Coast. You'll understand how your station contributes to wider railway operations, recognise the needs of the business, your team and your customers while identifying opportunities to enhance both customer experience and operational performance. Reporting into the Customer Experience Manager, you will have full accountability for your station. You will lead business initiatives and drive change with positivity and pace, ensuring the delivery of safety, people, and operational performance as outlined below. Safety: Ensure full compliance with safety, security, and environmental standards Implement and promote of a positive safety culture Conduct regular reviews of all relevant risk assessments and audits. Manage local safety arrangements Ensure adherence to all industry regulations and health and safety guidelines. People: Inspire, coach and develop your teams ensuring they have the right skills and knowledge to deliver fo…
Head of Sales and Distribution
Are you ready to take the lead in driving growth, innovation, and market impact? We are looking for an ambitious and commercially astute Head of Sales & Distribution . This is a unique opportunity to lead a high-performing team, unlock new revenue streams, and elevate our sales and distribution strategy across multiple channels shaping the future of growth of rail travel on the West Coast mainline As part of the Commercial Senior Leadership Team, you will play a key role in developing our commercial strategy and driving sustainable business growth. You will lead and inspire a team spanning sales, direct and third party retail, B2B and B2C partnerships, and VIP/group travel driving exceptional performance and results. This role requires fresh thinking, an ability to challenge the status quo, and build strong external relationships raising the profile of Avanti and the appeal of rail travel. Key responsibilities: Develop and deliver a comprehensive sales and distribution strategy across all retail channels Identify and deliver new commercial partnerships to enhance our end-to-end customer proposition and unlock growth whilst building and maintaining strong networks with trade bodies, corporate clients, and travel partners Evolve our direct retail channels, improving customer experience, conversion, and revenue Lead and inspire a high-performing team, driving commercial outcomes and a strong performance culture Represent Avanti externally at a senior level, influencing consumer behaviour, industry innovation, and retail strategy Manage key suppliers to ensure delivery against KPIs and value for money Actively contribute to and shape the wider business strategy Please see Role Profile attached for more information. We are looking for a leader who has: Proven Commercial Lea…
Commercial Timetable Planner - 12 month Fixed Term Contract
Commercial Timetable Planner: Be the Mind Behind the Movement. Are you passionate about rail operations and ready to transform timetables into seamless customer experiences? We're looking for a Commercial Timetable Planner to join our agile and forward-thinking Commercial team on a 12 month Fixed Term Contract. This is your opportunity to play a key role in making our services more accessible, efficient, and customer focused. In this role, your work will directly shape how and when customers can book their journeys-especially during high-demand periods and special events. You'll be at the heart of a collaborative effort that blends operational precision with commercial strategy. What you'll be doing: As a Commercial Timetable Planner, you'll act as the vital link between Operations and Commercial teams translating train schedules into sellable journeys. You will: Input and manage timetable data in pricing and reservation systems across the Avanti West Coast network. Ensure coach layouts and stock types align with the train plan, giving customers confidence in their bookings. Open services for sale as early as possible to maximise booking horizons and revenue potential. But that's just the beginning. You'll also unlock commercial opportunities for special events, working closely with Network Rail and internal teams to: Develop detailed, fully resourced train plans for special events, engineering works, and more. Ensure both base and special traffic plans deliver excellent customer outcomes and commercial value. Keep stakeholders informed and aligned, identifying and mitigating risks alongside the Timetable Production Manager. What We're Looking For Strong understanding of railway operations and geography. Knowledge of Network Rail and TOC planning processes. Excellent c…
Customer Service Assistant - Platform - Coventry - Talent Bank
Our stations team at Coventry are looking for enthusiastic individuals to join our Customer Service Assistant - Platforms - Talent Bank Various contracts are available including Full time, Part time, Permanent and Fixed term. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will: Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. Take initiative in problem solving and providing reassurance to customers Ensure the safe and punctual dispatch of all services. Keep colleagues and customers safe through completing safety checks on the station. Be an ambassador for the company by going above an beyond for our customers. Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network Assist customers with their trav…
Revenue Protection Officer - Talent Bank- London
We are looking for enthusiastic individuals to join our Revenue Protection officer - London Euston - Talent Bank. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Revenue Protection Officers are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a revenue protection officer, you will: Be a Hero of Safety and Professionalism: Ensure our customers enjoy a secure and professional travel experience. Team Up for a Smooth Journey: Work alongside On-Board and Station teams to provide a safe, relaxing journey for all. Boost Our Success: Protect our revenue and help increase our market share with your outstanding customer service skills. Lead with Excellence: Follow guidance from the Head of Security & Revenue Protection, ensuring clear communication and top-notch safety. Be the Go-To Support: Assist customers during their travels, especially during disruptions and emergencies, offering accurate information and unwavering support. If there's nothing you like better than learning new things and meeting new people, then you…
Customer Service Assistant - Lancaster and Oxenholme - Talent Bank - Various roles
Our stations team at Lancaster and Oxenholme are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants. This includes Various contracts including Full time, Part time, permanent and Fixed Term Contracts At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will: * Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. * Take initiative in problem solving and providing reassurance to customers. * Ensure the safe and punctual dispatch of all services. * Keep colleagues and customers safe through completing safety checks on the station. * Be an ambassador for the company by going above an beyond for our customers. If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for. Take a look at th…
Welcome Host - Stockport - Talent Bank
Our stations team at Stockport are looking for enthusiastic individuals to join our Talent bank of Welcome Hosts. This includes Various contracts including Full time, Part time, permanent and Fixed Term Contracts Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? Then THIS is THE opportunity for YOU! At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! What are the essentials of the job? Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way. Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times. Assist customers with their travel needs, ensuring concise and accurate information is provided. Assist in duties at times of service disruption and emerge…
Strategic Planning Manager WCPD
West Coast Partnership Development is the trusted partner of the Department for Transport (DfT) who are working towards creating and implementing the operations for High Speed 2 Ltd (HS2). We will design, develop and mobilise the high-speed service operations which will deliver benefits including more capacity, quicker journey times and a step-change in customer experience. We are excited to present an opportunity to join the Transition team as the Strategic Planning Manager for a permanent role. This is chance to join a small, high calibre team working on once in a lifetime programme - launching HS2. As a small organisation, WCPD is agile, meaning all our staff have a direct impact on the success of the company and are expected to contribute to the ongoing development and improvement of the business. The Strategic Planning Manager is responsible for leading, developing and implementing WCPD's approach to strategic planning. They are responsible for how WCPD undertakes strategic planning and for ensuring that WCPD has integrated and coherent long-term plans. The role will liaise with industry partners (including HS2 Ltd, NR, Avanti, DfT, GBR) to ensure that strategic outputs, deliverables and activities are aligned and coherent with the WCPD long term plans and vice versa. The successful candidate also will support WCPD teams to create their long-term plans to commence high speed services and integrated operations and provide guidance and input to colleagues to ensure these plans are coherent and consistent across both the WCPD and industry wide programme of work. The role is diverse, and to succeed you will have experience of: developing high-level summary plans from complex, parallel and interrelated work streams, project, programme and portfolio planning and managem…
Strategic HR Business Partner
Are you an HR expert who loves balancing strategic thinking with hands on operational impact? We are seeking a confident and capable Strategic HR Business Partner to join our team and play a key role in supporting our people agenda across a diverse operational network. This is an excellent opportunity for an experienced HR professional who is comfortable working in a fast-paced, customer-focused, and unionised environment. About the Role As an HR Business Partner, you will: Build strong, effective relationships with senior leaders, operational managers, colleagues, and trade union representatives Provide clear, pragmatic advice on a full range of employment matters, highlighting risks and guiding managers towards sound, compliant decisions Work closely with our HR Services team and subject matter experts to deliver a consistent, high quality HR service Support the implementation and embedding of organisational and industry-wide changes, working collaboratively with trade unions Maintain a strong presence across our stations, depots, and offices, ensuring HR remains visible, accessible, and aligned to the needs of the business Contribute directly to the delivery of key business objectives through proactive workforce planning, engagement, and problem-solving Please see the role profile for more information. This role requires regular travel across our network and a commitment to being in the workplace for the majority of the working week. One day per week you will be required to work from our Head office located in Birmingham. About You We are looking for someone who: Has experience in a customer-focused, operational, and ideally unionised environment Is a well-rounded HR generalist with strong employment law knowledge Can confidently challenge, influence, and coach seni…
Station Manager - Crewe - Secondment 16 months - INTERNAL ONLY
*This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.* Are you ready to lead and inspire? We are looking for an experienced people manager to join our Station Manager team supporting Crewe Station for 16 months We're looking for a business manager and people leader to join us at Avanti West Coast, where you'll champion Avanti West Coast to be the transport of choice. As a Station Manager you'll be empowered to deliver a service that sets new standards for customer experience and operational excellence through effective leadership and customer-focused innovation. To be successful in the role you'll have previous experience of leading teams in an agile, fast-paced environment and you will continuously champion our vision and values to ensure that we connect our customer and communities along the west coast. You will understand how your station interacts and impacts on railway operations, recognising the needs of the business and industry, your station team and its customers while identifying opportunities to improve both customer experience and operational excellence. Reporting into the Customer Experience Manager you will have sole responsibility for managing the station where you'll drive business initiatives and change with positivity and pace, while ensuring the delivery of safety, people, and operational performance detailed below. Safety: Ensure full compliance with safety, security, and environmental standards Implement and promote of a positive safety culture Regular review of all associated risk assessments and audits Manage local safety arrangements Ensure adherence to all industry regulations and healt…
Head of Fleet and Engineering
Lead the Future of Rail Performance at Avanti West Coast We're looking for an exceptional operational leader to join our senior leadership team as Head of Fleet & Engineering. A critical role responsible for delivering safe, reliable, and high-performing fleet operations across the Avanti West Coast network. This is an opportunity to shape the future of rail engineering performance, influence strategic supplier partnerships, and lead a high-impact team at the heart of one of the UK's most important rail operations. The Role As Head of Fleet & Engineering, you will lead the strategy, performance, and delivery of our rolling stock operations ensuring our fleets operate safely, efficiently, cleanly, and reliably for customers every day. You'll oversee major engineering and supplier relationships, drive operational excellence, and ensure value is maximised across fleet contracts exceeding £350 million annually. What You'll Be Responsible For Leading the Fleet & Engineering function across the Avanti West Coast network Driving fleet reliability, punctuality, and operational performance Managing strategic partnerships with providers including Alstom and Hitachi Overseeing relationships with rolling stock leasing partners including Angel Trains and Rock Rail Ensuring strong commercial governance across high-value fleet contracts Collaborating closely with Operations Control to minimise disruption and maintain the highest safety standards Leading, coaching, and developing a high-performing engineering and fleet team Supporting budget management and identifying opportunities for greater operational value and efficiency About You You are an experienced engineering and fleet leader with a strong track record in rail, transport, or another safety-critical operational environment.…
Assistant Service Manager- Talent Pool- Wolverhampton-INTERNAL CANDIDATES ONLY
*This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.** Our Onboard team at Wolverhampton are looking for enthusiastic individuals to join our team of Assistant Service Managers! At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, As an Assistant Service Manager, you'll be at the heart of our customer experience. You'll lead and inspire our On Board Catering Team, delivering top-notch service in First Class and managing trolley operations in Standard Class. Your proactive approach and passion for excellence will help us exceed our customers' expectations every day. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! Your Key responsibilities as an Assistant Service Manager will include: Customer Service Excellence: Leading by example, providing outstanding service to First Class passengers and ensuring a seamless trolley service in Standard Class. Team Leadership: Managing and coaching a dedicated team, including Customer Service Assistants, and Chefs. Sales Maximization: Using your proactive selling skills to boost sales of food, drinks, a…
Onboard Customer Service Assistant- Edinburgh- Talent Pool
Our Onboard team at Edinburgh are looking for enthusiastic individuals to join our team of Customer Service Assistants. Please note this campaign may close early dependent on applications- please do not apply if you have applied within the last 6 months. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! As an Onboard Customer Service Assistant, you will have: The ability to always provide excellent customer service. Good attention to detail ability to solve problems and think on your feet. A positive and proactive approach to the way you work. Strong communication skills The ability to work in a team For more information take a look at the role profile here If there's nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU! If successful with your application you will be placed i…
Senior Customer Relations Advisor
** Internal applications only** Are you a problem-solver with excellent customer service skills? Look no further! We are seeking a Senior Customer Resolutions Advisor to join our team at the Customer Resolutions Centre In this role, you will be responsible for managing the reputational risk and handling complex cases to uphold our service level agreements and key performance indicators. Working closely with our First Customer Contact Centre, you will be the critical support system to guide them in providing the best customer experience. Your sharp eye and attentive ears will ensure that our customers receive the correct level of support they need. Key accountabilities for this role include: Ability to adapt and balance changing priorities, which requires moving from one activity to another without prior notice. Manage and forward plan day to day activities, in consultation with the Head of Customer Resolutions Centre and fellow Senior Customer Resolutions Advisors. Ensuring continued communication and dissemination of information to First Customer Contact Centre in the form of 1:1 advice, correspondence templates and knowledge articles. Working closely with the First Customer Contact Centre to provide help and support to answer customers queries in an accurate and timely manner. To be successful in this role, you must be able to demonstrate: An understanding of the railway industry would be advantageous. Great problem-solving abilities - able to assess all options before making a decision. Ability to use IT systems, such as Microsoft Office Suite/365, Customer relationship management systems Benefits include: Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure tra…
Service Manager- Wolverhampton-Talent Pool- INTERNAL STAFF ONLY
**This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.** Our Onboard team at Wolverhampton are looking for enthusiastic individuals to join our team of Service Managers! At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, As a Service Manager, you'll be at the heart of our customer experience. You'll lead and inspire our On Board Catering Team, delivering top-notch service in First Class and managing trolley operations in Standard Class. Your proactive approach and passion for excellence will help us exceed our customers' expectations every day. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! Your Key responsibilities as a Service Manager will include: Customer Service Excellence: Leading by example, providing outstanding service to First Class passengers and ensuring a seamless trolley service in Standard Class. Team Leadership: Managing and coaching a dedicated team, including Assistant Service Managers, Customer Service Assistants, and Chefs. Sales Maximization: Using your proactive selling skills to boost sales of food, drinks, and…
Stafford - Welcome Host - Talent Bank
We are recruiting Welcome Hosts for our Stafford Talent Bank. Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. What are the essentials of the job? Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way. Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times. Assist customers with their travel needs, ensuring concise and accurate information is provided. Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers. Provide assistance and information to customers use your initiative and empowerment when finding solutions to customers and other people's problems. As well as working with a fantastic team you will also receive: - Final salary pension Free travel on Avanti West Coast for yo…
Research Executive (Part time - 3 days a week)
We are looking for a proactive and organised Research Executive to support our Customer Insight Team on a part-time basis. This flexible role offers the opportunity to work across a variety of exciting insight projects while collaborating closely with teams across the business. Working alongside the Head of Insights , Senior Research Executive , and wider Marketing Team, you'll help coordinate research activity, manage surveys, support stakeholder communications, and ensure customer insight remains at the heart of decision-making. What You'll Be Doing Supporting the delivery and coordination of customer insight projects Assisting with research briefs and gathering stakeholder requirements Drafting and managing surveys using SurveyMonkey and Zinklar Helping prepare presentations and reports that communicate key findings clearly Managing purchase orders, invoices, and the Insight PO Tracker Supporting the day-to-day management of ongoing research projects and customer panels Coordinating stakeholder communications and ensuring follow-up actions are completed What We're Looking For Strong organisational and communication skills Ability to manage multiple tasks and meet deadlines Attention to detail and confidence working with data and reports Experience using survey platforms such as SurveyMonkey or similar tools is desirable A collaborative and proactive approach to teamwork Interested? Take a look at the role profile for more information Please note, we may close this vacancy early. What's In It for You? Defined Benefit Pension Scheme Free Travel on Avanti West Coast for you and your family 75% Off Leisure Travel with other train operators 30 Days Holiday, increasing to 37 with service (including bank holidays) 10 Free Journeys with other FirstGroup train services Be Yo…
Senior Safety Assurance Manager (Internal only)
** Internal applications only** Are You Passionate About Safety, Compliance & Operational Excellence? We are looking for a proactive and experienced Safety Validation Manager to lead and strengthen safety governance, assurance, and compliance activities across the business. This is an exciting opportunity to play a key role in maintaining and improving our Safety Management System while supporting major change and project activities across the organisation. Key Responsibilities Maintain and manage the register of all change activities in line with Safe Management of Change procedures Liaise with project teams and responsible managers on delivery and change processes Drive Safety Management System maturity using the Office of Rail and Road RM3 Model Conduct assurance checks on key suppliers and contractors Manage the legal register and ensure legislative compliance across the business Lead safety assurance activities to ensure standards and procedures are effectively implemented Verify actions and recommendations from incident investigations Act as Subject Matter Expert on legislation and industry standards impacting safety systems What We're Looking For Strong knowledge of railway safety management systems Experience in safety assurance, validation, and compliance Understanding of CSM RA and risk assessment processes Excellent stakeholder management and communication skills Ability to influence and challenge constructively Strong analytical and organisational skills
Driver Manager-Wolverhampton
Driver Manger - Driving Excellence in Railway Operations! Looking for a new challenge where your people skills and operational expertise can shine? Are you a dynamic leader with a passion for operational excellence and a strong background in train driving? Whether you're ready to take the next step into leadership or management or explore a rewarding sidestep in your career, this is your opportunity to join our Wolverhampton Driver Management Team as a Driver Manager. This role is ideal for someone who is passionate about people, committed to safety, and ready to influence the day-to-day performance of a high-performing depot. You'll play a key part in shaping driver development, promoting a strong safety culture, and ensuring operational excellence, all while supporting the wellbeing and growth of your team. As a Driver Manager, you'll be at the forefront of our operational success. Your responsibilities will include: Inspiring Leadership: Lead, coach, and support a team of train drivers to meet safety, competence and performance goals, from their first day of training to ongoing development and operationally essential assessments. Safety First: Champion a culture of safety by delivering safety briefs, investigating incidents, driving compliance, and embedding best practices across your team Performance Focus : Collaborate with key stakeholders to improve driver performance, reduce delays, manage performance metrics and enhance depot efficiency. People-Centred Management: Foster a positive, inclusive, and supportive environment where drivers feel valued, motivated, and empowered all whilst ensuring the consistent application of HR policies and procedures. We're seeking a confident and capable leader who brings: Experience : At least 4 years of current UK mainline comp…
Station Specialist WCPD (Fixed Term Contract)
West Coast Partnership Development is the trusted partner of the Department for Transport (DfT) who are working towards creating and implementing the operations for High Speed 2 Ltd (HS2). We will design, develop and mobilise the high-speed service operations which will deliver benefits including more capacity, quicker journey times and a step-change in customer experience. We are excited to present an opportunity to join the Customer Experience & Commercial department in WCPD as the **Station Specialist **on a fixed term contract (10 months) The Stations Specialist will implement the agreed stations scope and work with HS2 Ltd on the development of plans for the HS2stations (Euston, Old Oak Common, Interchange and Birmingham Curzon Street). This will focus on design reviews of the stations, collaboration to develop station operational procedures, and ensuring alignment with the Passenger Proposition. Additionally, this role will be responsible for liaison with stakeholders connected to these stations. This role is responsible for ensuring all WCPD station requirements are captured as part of the strategy. The role supports the station benefits described within the HS2 Ltd business case In this role, you will: * Lead the technical review of HS station designs, reflecting agreed Station Scopes, programme of work and HS2 Ltd requests * Support Head of Stations in keeping all relevant key stakeholders (including the DfT, Station Sponsors and In Life Team) fully appraised of the progress in relation to the development and design of the HS station designs ensuring they are aware of any issues in a timely manner. * Deliver station experience and operations advice providing recommendations to the DfT. * Ensure effective integration between the station development, train opera…
Catering Assistant - Onboard- Wolverhampton- Talent Pool
**Please note: This advert may close early if we receive a high volume of candidates. FULL TIME - 35 HOUR contracts available and 20 HOUR Weekend only available. Our Onboard team at Wolverhampton are looking for enthusiastic individuals to join our team of Catering Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! As an Onboard Customer Service Assistant, you will have: The ability to always provide excellent customer service. Good attention to detail ability to solve problems and think on your feet. A positive and proactive approach to the way you work. Strong communication skills The ability to work in a team For more information take a look at the role profile here If there's nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU! If successful with your applicati…
Driver Manager Euston - Talent Bank
Driver Manger - Driving Excellence in Railway Operations! Looking for a new challenge where your people skills and operational expertise can shine? Are you a dynamic leader with a passion for operational excellence and a strong background in train driving? Whether you're ready to take the next step into leadership or management or explore a rewarding sidestep in your career, this is your opportunity to join our Euston Driver Management Team as a Driver Manager. This role is ideal for someone who is passionate about people, committed to safety, and ready to influence the day-to-day performance of a high-performing depot. You'll play a key part in shaping driver development, promoting a strong safety culture, and ensuring operational excellence, all while supporting the wellbeing and growth of your team. As a Driver Manager, you'll be at the forefront of our operational success. Your responsibilities will include: Inspiring Leadership: Lead, coach, and support a team of train drivers to meet safety, competence and performance goals, from their first day of training to ongoing development and operationally essential assessments. Safety First: Champion a culture of safety by delivering safety briefs, investigating incidents, driving compliance, and embedding best practices across your team Performance Focus : Collaborate with key stakeholders to improve driver performance, reduce delays, manage performance metrics and enhance depot efficiency. People-Centred Management: Foster a positive, inclusive, and supportive environment where drivers feel valued, motivated, and empowered all whilst ensuring the consistent application of HR policies and procedures. We're seeking a confident and capable leader who brings: Experience : At least 4 years of current UK mainline competence…
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