Avanti West Coast careers.
Every live Avanti West Coast vacancy on Railway Careers UK. Each role deep-links straight to Avanti West Coast's own application page — no recruiters, no fees, no middlemen.
Head of Fleet and Engineering
Lead the Future of Rail Performance at Avanti West Coast We're looking for an exceptional operational leader to join our senior leadership team as Head of Fleet & Engineering. A critical role responsible for delivering safe, reliable, and high-performing fleet operations across the Avanti West Coast network. This is an opportunity to shape the future of rail engineering performance, influence strategic supplier partnerships, and lead a high-impact team at the heart of one of the UK's most important rail operations. The Role As Head of Fleet & Engineering, you will lead the strategy, performance, and delivery of our rolling stock operations ensuring our fleets operate safely, efficiently, cleanly, and reliably for customers every day. You'll oversee major engineering and supplier relationships, drive operational excellence, and ensure value is maximised across fleet contracts exceeding £350 million annually. What You'll Be Responsible For Leading the Fleet & Engineering function across the Avanti West Coast network Driving fleet reliability, punctuality, and operational performance Managing strategic partnerships with providers including Alstom and Hitachi Overseeing relationships with rolling stock leasing partners including Angel Trains and Rock Rail Ensuring strong commercial governance across high-value fleet contracts Collaborating closely with Operations Control to minimise disruption and maintain the highest safety standards Leading, coaching, and developing a high-performing engineering and fleet team Supporting budget management and identifying opportunities for greater operational value and efficiency About You You are an experienced engineering and fleet leader with a strong track record in rail, transport, or another safety-critical operational environment.…
Assistant Service Manager- Talent Pool- Wolverhampton-INTERNAL CANDIDATES ONLY
*This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.** Our Onboard team at Wolverhampton are looking for enthusiastic individuals to join our team of Assistant Service Managers! At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, As an Assistant Service Manager, you'll be at the heart of our customer experience. You'll lead and inspire our On Board Catering Team, delivering top-notch service in First Class and managing trolley operations in Standard Class. Your proactive approach and passion for excellence will help us exceed our customers' expectations every day. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! Your Key responsibilities as an Assistant Service Manager will include: Customer Service Excellence: Leading by example, providing outstanding service to First Class passengers and ensuring a seamless trolley service in Standard Class. Team Leadership: Managing and coaching a dedicated team, including Customer Service Assistants, and Chefs. Sales Maximization: Using your proactive selling skills to boost sales of food, drinks, a…
Onboard Customer Service Assistant- Edinburgh- Talent Pool
Our Onboard team at Edinburgh are looking for enthusiastic individuals to join our team of Customer Service Assistants. Please note this campaign may close early dependent on applications- please do not apply if you have applied within the last 6 months. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! As an Onboard Customer Service Assistant, you will have: The ability to always provide excellent customer service. Good attention to detail ability to solve problems and think on your feet. A positive and proactive approach to the way you work. Strong communication skills The ability to work in a team For more information take a look at the role profile here If there's nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU! If successful with your application you will be placed i…
Senior Customer Relations Advisor
** Internal applications only** Are you a problem-solver with excellent customer service skills? Look no further! We are seeking a Senior Customer Resolutions Advisor to join our team at the Customer Resolutions Centre In this role, you will be responsible for managing the reputational risk and handling complex cases to uphold our service level agreements and key performance indicators. Working closely with our First Customer Contact Centre, you will be the critical support system to guide them in providing the best customer experience. Your sharp eye and attentive ears will ensure that our customers receive the correct level of support they need. Key accountabilities for this role include: Ability to adapt and balance changing priorities, which requires moving from one activity to another without prior notice. Manage and forward plan day to day activities, in consultation with the Head of Customer Resolutions Centre and fellow Senior Customer Resolutions Advisors. Ensuring continued communication and dissemination of information to First Customer Contact Centre in the form of 1:1 advice, correspondence templates and knowledge articles. Working closely with the First Customer Contact Centre to provide help and support to answer customers queries in an accurate and timely manner. To be successful in this role, you must be able to demonstrate: An understanding of the railway industry would be advantageous. Great problem-solving abilities - able to assess all options before making a decision. Ability to use IT systems, such as Microsoft Office Suite/365, Customer relationship management systems Benefits include: Final salary pension Free travel on Avanti West Coast for you/spouse/partner/dependents Privilege Travel card (75% off other train operators fares for leisure tra…
Service Manager- Wolverhampton-Talent Pool- INTERNAL STAFF ONLY
**This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.** Our Onboard team at Wolverhampton are looking for enthusiastic individuals to join our team of Service Managers! At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, As a Service Manager, you'll be at the heart of our customer experience. You'll lead and inspire our On Board Catering Team, delivering top-notch service in First Class and managing trolley operations in Standard Class. Your proactive approach and passion for excellence will help us exceed our customers' expectations every day. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! Your Key responsibilities as a Service Manager will include: Customer Service Excellence: Leading by example, providing outstanding service to First Class passengers and ensuring a seamless trolley service in Standard Class. Team Leadership: Managing and coaching a dedicated team, including Assistant Service Managers, Customer Service Assistants, and Chefs. Sales Maximization: Using your proactive selling skills to boost sales of food, drinks, and…
Stafford - Welcome Host - Talent Bank
We are recruiting Welcome Hosts for our Stafford Talent Bank. Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. What are the essentials of the job? Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way. Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times. Assist customers with their travel needs, ensuring concise and accurate information is provided. Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers. Provide assistance and information to customers use your initiative and empowerment when finding solutions to customers and other people's problems. As well as working with a fantastic team you will also receive: - Final salary pension Free travel on Avanti West Coast for yo…
Research Executive (Part time - 3 days a week)
We are looking for a proactive and organised Research Executive to support our Customer Insight Team on a part-time basis. This flexible role offers the opportunity to work across a variety of exciting insight projects while collaborating closely with teams across the business. Working alongside the Head of Insights , Senior Research Executive , and wider Marketing Team, you'll help coordinate research activity, manage surveys, support stakeholder communications, and ensure customer insight remains at the heart of decision-making. What You'll Be Doing Supporting the delivery and coordination of customer insight projects Assisting with research briefs and gathering stakeholder requirements Drafting and managing surveys using SurveyMonkey and Zinklar Helping prepare presentations and reports that communicate key findings clearly Managing purchase orders, invoices, and the Insight PO Tracker Supporting the day-to-day management of ongoing research projects and customer panels Coordinating stakeholder communications and ensuring follow-up actions are completed What We're Looking For Strong organisational and communication skills Ability to manage multiple tasks and meet deadlines Attention to detail and confidence working with data and reports Experience using survey platforms such as SurveyMonkey or similar tools is desirable A collaborative and proactive approach to teamwork Interested? Take a look at the role profile for more information Please note, we may close this vacancy early. What's In It for You? Defined Benefit Pension Scheme Free Travel on Avanti West Coast for you and your family 75% Off Leisure Travel with other train operators 30 Days Holiday, increasing to 37 with service (including bank holidays) 10 Free Journeys with other FirstGroup train services Be Yo…
Senior Safety Assurance Manager (Internal only)
** Internal applications only** Are You Passionate About Safety, Compliance & Operational Excellence? We are looking for a proactive and experienced Safety Validation Manager to lead and strengthen safety governance, assurance, and compliance activities across the business. This is an exciting opportunity to play a key role in maintaining and improving our Safety Management System while supporting major change and project activities across the organisation. Key Responsibilities Maintain and manage the register of all change activities in line with Safe Management of Change procedures Liaise with project teams and responsible managers on delivery and change processes Drive Safety Management System maturity using the Office of Rail and Road RM3 Model Conduct assurance checks on key suppliers and contractors Manage the legal register and ensure legislative compliance across the business Lead safety assurance activities to ensure standards and procedures are effectively implemented Verify actions and recommendations from incident investigations Act as Subject Matter Expert on legislation and industry standards impacting safety systems What We're Looking For Strong knowledge of railway safety management systems Experience in safety assurance, validation, and compliance Understanding of CSM RA and risk assessment processes Excellent stakeholder management and communication skills Ability to influence and challenge constructively Strong analytical and organisational skills
Driver Manager-Wolverhampton
Driver Manger - Driving Excellence in Railway Operations! Looking for a new challenge where your people skills and operational expertise can shine? Are you a dynamic leader with a passion for operational excellence and a strong background in train driving? Whether you're ready to take the next step into leadership or management or explore a rewarding sidestep in your career, this is your opportunity to join our Wolverhampton Driver Management Team as a Driver Manager. This role is ideal for someone who is passionate about people, committed to safety, and ready to influence the day-to-day performance of a high-performing depot. You'll play a key part in shaping driver development, promoting a strong safety culture, and ensuring operational excellence, all while supporting the wellbeing and growth of your team. As a Driver Manager, you'll be at the forefront of our operational success. Your responsibilities will include: Inspiring Leadership: Lead, coach, and support a team of train drivers to meet safety, competence and performance goals, from their first day of training to ongoing development and operationally essential assessments. Safety First: Champion a culture of safety by delivering safety briefs, investigating incidents, driving compliance, and embedding best practices across your team Performance Focus : Collaborate with key stakeholders to improve driver performance, reduce delays, manage performance metrics and enhance depot efficiency. People-Centred Management: Foster a positive, inclusive, and supportive environment where drivers feel valued, motivated, and empowered all whilst ensuring the consistent application of HR policies and procedures. We're seeking a confident and capable leader who brings: Experience : At least 4 years of current UK mainline comp…
Station Specialist WCPD (Fixed Term Contract)
West Coast Partnership Development is the trusted partner of the Department for Transport (DfT) who are working towards creating and implementing the operations for High Speed 2 Ltd (HS2). We will design, develop and mobilise the high-speed service operations which will deliver benefits including more capacity, quicker journey times and a step-change in customer experience. We are excited to present an opportunity to join the Customer Experience & Commercial department in WCPD as the **Station Specialist **on a fixed term contract (10 months) The Stations Specialist will implement the agreed stations scope and work with HS2 Ltd on the development of plans for the HS2stations (Euston, Old Oak Common, Interchange and Birmingham Curzon Street). This will focus on design reviews of the stations, collaboration to develop station operational procedures, and ensuring alignment with the Passenger Proposition. Additionally, this role will be responsible for liaison with stakeholders connected to these stations. This role is responsible for ensuring all WCPD station requirements are captured as part of the strategy. The role supports the station benefits described within the HS2 Ltd business case In this role, you will: * Lead the technical review of HS station designs, reflecting agreed Station Scopes, programme of work and HS2 Ltd requests * Support Head of Stations in keeping all relevant key stakeholders (including the DfT, Station Sponsors and In Life Team) fully appraised of the progress in relation to the development and design of the HS station designs ensuring they are aware of any issues in a timely manner. * Deliver station experience and operations advice providing recommendations to the DfT. * Ensure effective integration between the station development, train opera…
Catering Assistant - Onboard- Wolverhampton- Talent Pool
**Please note: This advert may close early if we receive a high volume of candidates. FULL TIME - 35 HOUR contracts available and 20 HOUR Weekend only available. Our Onboard team at Wolverhampton are looking for enthusiastic individuals to join our team of Catering Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! As an Onboard Customer Service Assistant, you will have: The ability to always provide excellent customer service. Good attention to detail ability to solve problems and think on your feet. A positive and proactive approach to the way you work. Strong communication skills The ability to work in a team For more information take a look at the role profile here If there's nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU! If successful with your applicati…
Driver Manager Euston - Talent Bank
Driver Manger - Driving Excellence in Railway Operations! Looking for a new challenge where your people skills and operational expertise can shine? Are you a dynamic leader with a passion for operational excellence and a strong background in train driving? Whether you're ready to take the next step into leadership or management or explore a rewarding sidestep in your career, this is your opportunity to join our Euston Driver Management Team as a Driver Manager. This role is ideal for someone who is passionate about people, committed to safety, and ready to influence the day-to-day performance of a high-performing depot. You'll play a key part in shaping driver development, promoting a strong safety culture, and ensuring operational excellence, all while supporting the wellbeing and growth of your team. As a Driver Manager, you'll be at the forefront of our operational success. Your responsibilities will include: Inspiring Leadership: Lead, coach, and support a team of train drivers to meet safety, competence and performance goals, from their first day of training to ongoing development and operationally essential assessments. Safety First: Champion a culture of safety by delivering safety briefs, investigating incidents, driving compliance, and embedding best practices across your team Performance Focus : Collaborate with key stakeholders to improve driver performance, reduce delays, manage performance metrics and enhance depot efficiency. People-Centred Management: Foster a positive, inclusive, and supportive environment where drivers feel valued, motivated, and empowered all whilst ensuring the consistent application of HR policies and procedures. We're seeking a confident and capable leader who brings: Experience : At least 4 years of current UK mainline competence…
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