Role overview

Reporting to the On Train Experience Manager, our On Train Delivery Managers are responsible for ensuring that the on-board teams, which includes our Train Managers, Customer Experience Leaders, Chefs and Hosts are present for duty as expected, ready to deliver an amazing experience on train for our customers - covering our full service timetable from first to last train on a rostered basis. As an On Train Delivery Manager you will be mainly depot based, managing and leading a large team of on-train crew to provide the best possible experience for our customers throughout their journey. On a day to day basis you'll ensure that services are fully crewed, making contingency arrangements to cover services where necessary. In addition to this you'll support the engagement, motivation and capability of your team by using LNER processes and initiatives. As an On Train Delivery Manager you'll work in collaboration with our Customer Experience Engagement Managers and On-Train Skills and Competency Managers to create effective teams through coaching and development and ensuring that safety and performance targets are being met.