Customer Service Apprentice

Role overview

Level 2 Customer Service Practitioner apprenticeship with Rail Futures Network, a rail industry training and support company, based in Wallsend. Support learners, colleges, employers and rail industry partners by handling telephone, email and digital enquiries, maintaining accurate customer and learner records, arranging appointments, interviews, assessment days and inductions, and resolving straightforward concerns. Monday to Friday, 37.5 hours per week. Advertised annual pay is £15,600 to £24,784.50 depending on age; the upper figure includes pence and is not represented as an integer salary field. Two positions available. Planned start 4 January 2027; advertised closing date 20 November 2026.