Service Manager- Wolverhampton-Talent Pool- INTERNAL STAFF ONLY

Role overview

**This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.** Our Onboard team at Wolverhampton are looking for enthusiastic individuals to join our team of Service Managers! At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, As a Service Manager, you'll be at the heart of our customer experience. You'll lead and inspire our On Board Catering Team, delivering top-notch service in First Class and managing trolley operations in Standard Class. Your proactive approach and passion for excellence will help us exceed our customers' expectations every day. In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU! Your Key responsibilities as a Service Manager will include: Customer Service Excellence: Leading by example, providing outstanding service to First Class passengers and ensuring a seamless trolley service in Standard Class. Team Leadership: Managing and coaching a dedicated team, including Assistant Service Managers, Customer Service Assistants, and Chefs. Sales Maximization: Using your proactive selling skills to boost sales of food, drinks, and…