Customer Relations Manager

Role overview

Great service doesn't happen by accident. It's shaped by the people who lead it. As part of our Customer Experience team, you'd take the lead in making sure every customer interaction - from quick queries to complex complaints - is handled with care, clarity and consistency. You'll be guiding a team that sits right at the heart of Northern, helping customers when they need it most and protecting the trust they place in us every day. | Apply now | View job