Service Delivery Support

Role overview

Full-time, on-site service delivery support role at Neasden Depot supporting Hitachi Rail's Transport for London signalling services portfolio. Manage customer service requests, quotations, log-analysis requests, technical queries, JIRA records, service reporting, repairs and spares coordination, invoicing and project administration. Requires customer and stakeholder management, cross-functional coordination, IT systems skills and experience in a services environment.