Lancaster and Oxenholme - Customer Service Assistant- Retail/Multifunctional - Talent Bank - INTERNAL ONLY

Role overview

*This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.* Our stations team at Lancaster and Oxenholme are looking for enthusiastic individuals to join our Internal Only - Talent bank of Customer Service Assistants. The talent Bank will cover a range of contract types, including full-time, part-time, permanent, and Secondment positions. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will have: * Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. * Taking initiative in problem solving and providing reassurance to customers. * Ensure the safe and punctual dispatch of all services. * Keep colleagues and customers safe through comp…