Route Support- Holyhead

Role overview

We have an exciting opportunity for an Onboard Route Support based at Holyhead Are you a proactive, organised individual who thrives in a fast-paced environment? We're looking for someone just like you to join our Holyhead team in a vital Route Support role, working closely with our On-Board colleagues. This is more than just a desk job, you'll be the heartbeat of our operations, ensuring smooth communication, timely support, and a consistent presence for our frontline teams. Together, we'll make sure the right people are in the right place, doing the right thing. What you'll be doing: Supporting our frontline teams with day-to-day operational needs. Ensuring safety-critical notices and essential equipment are always up to date. Acting as a key link between management and frontline colleagues. Managing logistical tasks and adapting to shifting priorities. Maintaining confidentiality while juggling multiple responsibilities. What You'll Bring A self-starter with strong organisational and people skills. Someone who thrives under pressure and enjoys variety. Experience in customer service, admin, or HR is a bonus. Confidence using Microsoft Office and business systems. Flexibility is key. While the role is primarily office-based, you may be needed during unsocial hours or weekends to support our 24/7 operation. For a full breakdown of responsibilities, please refer to the role profile here What's In It for You? Final Salary Pension Scheme Free Travel on Avanti West Coast for you and your family 75% Off Leisure Travel with other train operators 30 Days Holiday, increasing to 37 with service (including bank holidays) - pro rata for any part time roles 10 Free Journeys with other First Group train services Ready to make a difference? Apply today and help us keep our operatio…