Station Manager - Talent Bank - Midlands Stations

Role overview

Are you ready to lead and inspire? We are looking for an experienced people manager to join the Talent Bank for our Station Manager team in the Midlands. The Midlands Stations include, Stafford, Birmingham New Street, Birmingham International, Coventry and Rugby. We are looking for an experienced business manager and people leader to join us at Avanti West Coast, someone who will champion our ambition to be the transport provider of choice. As a Station Manager, you'll be empowered to deliver exceptional customer experiences and operational excellence through effective leadership and a commitment to continuous improvement. To succeed in this role, you will have a proven track record of leading teams in a fast‑paced, agile environment. You will consistently champion our vision and values, ensuring we connect our customers and communities along the West Coast. You'll understand how your station contributes to wider railway operations, recognise the needs of the business, your team and your customers while identifying opportunities to enhance both customer experience and operational performance. Reporting into the Customer Experience Manager, you will have full accountability for your station. You will lead business initiatives and drive change with positivity and pace, ensuring the delivery of safety, people, and operational performance as outlined below. Safety: Ensure full compliance with safety, security, and environmental standards Implement and promote of a positive safety culture Conduct regular reviews of all relevant risk assessments and audits. Manage local safety arrangements Ensure adherence to all industry regulations and health and safety guidelines. People: Inspire, coach and develop your teams ensuring they have the right skills and knowledge to deliver fo…