Customer Service Assistant - Platform - Coventry - Talent Bank

Role overview

Our stations team at Coventry are looking for enthusiastic individuals to join our Customer Service Assistant - Platforms - Talent Bank Various contracts are available including Full time, Part time, Permanent and Fixed term. At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will: Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. Take initiative in problem solving and providing reassurance to customers Ensure the safe and punctual dispatch of all services. Keep colleagues and customers safe through completing safety checks on the station. Be an ambassador for the company by going above an beyond for our customers. Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network Assist customers with their trav…